Refund Policy

At Touchland US Hub, we want you to be completely satisfied with your purchase of our sensorial essentials. This policy outlines the details for returns and refunds.

1. Return Eligibility
To be eligible for a return and refund, your item must meet the following criteria:

  • The item must be unused, unopened, and in its original, resalable packaging.

  • You must initiate the return within 30 calendar days from the date you received the item.

  • A Return Merchandise Authorization (RMA) number is required, which is provided by our customer service team.

2. Non-Returnable Items
For health and safety reasons, we cannot accept returns for:

  • Any product that has been opened, used, or is not in its original condition.

  • Products purchased from third-party retailers (please contact the retailer directly).

3. How to Initiate a Return
Please follow these steps:

  1. Contact Us: Email our support team at support@touchlandushub.com within the eligible return period. Include your order number and the reason for the return.

  2. Receive Instructions: We will provide you with a formal RMA number and instructions on where to ship the package.

  3. Ship the Item: Securely package the unused, original product and mail it to the address we provide. We recommend using a trackable shipping service.

  4. Inspection & Refund: Once we receive and inspect the returned item, we will notify you via email regarding the approval of your refund. Processing will then begin.

4. Refund Processing

  • Approved refunds will be issued to the original method of payment used at the time of purchase.

  • Please allow 5 to 10 business days for the refund to appear in your account after it is processed, depending on your bank or card issuer.

  • The original shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong item shipped) or a defective product.

5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at support@touchlandushub.com within 7 days of delivery. We will arrange for a prepaid return label and expedite a replacement or a full refund at no cost to you. Please provide photos of the issue with your email to assist us.

6. Exchanges
We currently do not offer direct exchanges. To exchange an item, please initiate a return for a refund as described above and place a new order on our website for the desired product.

7. Final Sale Items
Any items marked as “Final Sale” at the time of purchase are not eligible for return or refund.

8. Policy Updates
Touchland US Hub reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

Contact Us
For any questions regarding your return or this policy, please contact our customer service team. We are here to help.

Email: support@touchlandushub.com
Website: www.touchlandushub.com