Customer Service Policy

At Touchland US Hub, our commitment to sensorial excellence extends beyond our products to every interaction you have with us. Our Customer Service Policy is designed to ensure your experience is as refreshing, seamless, and reliable as our Hand & Fragrance Mists.

1. Our Commitment to You
We are dedicated to providing prompt, courteous, and effective support. Whether you have a question about a product, need help with an order, or simply want to share feedback, our team is here to assist you.

2. Contacting Us

  • Primary Email: For all inquiries, please contact us at support@touchlandushub.com. We strive to respond to all emails within 24-48 business hours.

  • Website: You can find comprehensive information, FAQs, and order tracking on our website: www.touchlandushub.com.

3. Order Processing & Shipping

  • Orders are typically processed within 1-2 business days after payment confirmation.

  • Once your order ships, you will receive a shipping confirmation email with tracking information.

  • Shipping times, costs, and available methods are calculated at checkout and depend on your location. Please refer to our dedicated Shipping Policy page for detailed information.

4. Returns, Refunds & Exchanges
Your satisfaction is our priority. We stand behind the quality of our products.

  • Eligibility: We accept returns and process exchanges for unused and unopened products in their original packaging within 30 days of delivery.

  • Process: To initiate a return or exchange, please contact our support team at support@touchlandushub.com with your order number. We will provide you with instructions and a return authorization.

  • Refunds: Once your return is received and inspected, we will notify you and process the refund to your original method of payment within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error or a defective product.

  • Damaged or Defective Items: Please contact us immediately if you receive a damaged or defective item. We will gladly arrange for a replacement or a full refund.

5. Privacy & Data Security
We are committed to protecting your personal information. All data you share with us is handled securely and used only in accordance with our Privacy Policy. We never sell your personal information to third parties.

6. Payment Security
We utilize industry-standard encryption and secure payment gateways to ensure all your transactions are protected. We accept all major credit/debit cards and other payment methods as displayed at checkout.

7. Communication Preferences
By creating an account or making a purchase, you may opt-in to receive emails about our latest products, offers, and news. You can unsubscribe from marketing communications at any time by clicking the link in any email footer or by contacting us.

8. Policy Updates
Touchland US Hub reserves the right to update or modify this Customer Service Policy at any time. Any changes will be posted on this page with an updated effective date.

Our Promise:
We view every customer interaction as an opportunity to build trust and deliver on our brand promise of effortless, on-the-go wellness. Thank you for choosing Touchland US Hub.

For Assistance:
Email: support@touchlandushub.com
Website: www.touchlandushub.com